Application for Academic Transcript or/and Certificate (Awarded by KHEA and KHEI)

Graduates of Kaplan Singapore can apply for Academic Transcript and/or Certificate awarded by Kaplan Higher Education Institute (KHEI) and Kaplan Higher Education Academy (KHEA). Please refer to the application process and requirement below.

1. Graduates can apply for additional copy of the:

a) Academic Transcript (application fee is applicable)

i. The maximum number of transcripts for which you can request for is 3 (THREE) copies per application per course. However, you may apply as many times as you wish.

ii. The name to be reflected in the transcript(s) must be in line with Kaplan Singapore official graduation records – that is the name as of graduation date. Therefore, any name changes since graduation must be supported by official document, for example, deed poll and/or NRIC or passport.

b) Academic Certificate (application fee is applicable)

Graduates who wish to request for a replacement of their Certificate may only do so under any of the following reasons:

i. Name change 

The name to be reflected in the replacement scroll must be in line with Kaplan Singapore official graduation records – that is the name as of graduation date. Therefore, any name changes since graduation must be supported by official document, for example, deed poll and/or NRIC or passport

ii. Certificate is stolen or lost

Graduate must make a police report and send the report to academicrecords.sg@kaplan.com upon the application for the replacement.

iii. Application to University/Institution and Employment 

A written consent to authorize the release of information must be attached to this application form for this purpose.

c) Please note that replacement transcript(s) and certificate will be in the format prevailing at the time of replacement and comes with the reprint statement and date.

d) Application for Academic Transcripts and Certificate will not be provided to students who have outstanding financial obligations to Kaplan Singapore. Enquiries regarding outstanding debts should be made to the Student Financial Services (Email: sfs.sg@kaplan.com )

e) Graduates can request for Transcripts and/or Certificate to be sent to another institution upon the request of the same person. A written consent to authorize the release of information must be attached to this application form for this purpose.

f) Transcript(s) and/or Certificate requested to be sent to another institution will be mailed directly to the institution in a sealed envelope by Kaplan Singapore.

2. Application process:

a) Please complete the attached Application Form for Academic Transcripts and Certificate, and send it directly to The Academic Records Team (academicrecords.sg@kaplan.com ). We only accept application via email to academicrecords.sg@kaplan.com . Application by post or by hand will not be accepted.

b) If the application form is not duly completed, we are not able to process it.

c) Please check and ensure you submit necessary supporting document(s) upon the application. Refer to 1(a) and (b) if you apply for a reprint certificate.

d) You will receive an auto-generated email from The Academic Records Team (academicrecords.sg@kaplan.com ) to acknowledge receipt of your application. The Academic Records Team will liaise with you within 3 workings days of your application to inform you on the various processing stages of your application.

e) The Academic Record Team will verify your graduation and academic details with Kaplan Singapore, and provide a sales order number of your application to your email address. Please quote the given sales order number when making the payment at the counter or via Telegraphic Transfer.

f) Do send a copy of your payment proof to academicrecords.sg@kaplan.com . Full application fee must be made for academic transcripts and certificate before request will be processed.

g) You can choose one of the following payment modes:

  • The following payment method is only applicable for payment made in Singapore

Payment can be made in person @ Student Service Counter
Wilkie Edge Campus, Level 2 or POMO Campus, Level 7
Operating Hour: Monday to Friday (9am to 9pm) and Saturday (9am to 3pm), excluding  Public Holiday

  • The following payment method is only applicable for request made out of Singapore

Telegraphic Transfer:
Bank Name: DBS Bank Ltd
Bank Address: 6 Shenton Way, DBS Building S068809
Beneficiary’s Name: Kaplan Higher Education Academy Pte Ltd
Account No: 001-900452-7
Beneficiary’s Address: 1 Selegie Road, #06-01, Pomo, Singapore 188306
(A processing fee and bank charges are applicable to all telegraphic transfers; Kaplan Singapore will only process your application upon receiving your full payment)

h) Please specify your preferred delivery option on the application form. The Academic Records Team will notify you when your documents are ready for collection or posting. 

By Collection:
  • Transcript not collected 90 days, from date of notification for collection, will be destroyed.
  • When collecting the transcript, your official photo identification (i.e. NRIC or passport) and official receipt are required.
  • If you are sending a proxy to collect your transcript, he/she must produce the Authorisation Form for Collection of Transcript/Certificate), duly completed and signed by you, your payment receipt, a copy of your photo ID and the proxy’s photo ID.
  • Collection venue:
  • Kaplan Higher Education (POMO Campus), 
  • Program Management Office- Reception Counter, Level 7 
  • Monday to Friday (except Public Holiday) 9am to 6pm Tel: (65) 6733 1877
By Post:
  • Delivery charge will be imposed
- Express Post within Singapore: $12.00 
- Overseas Courier by FedEx: $30.00
  • Items may be subjected to customs inspection which results in additional time required for overseas delivery. 
  • A flat rate<0.5kg will be levied on all postal request
  • Kaplan will not be liable for any loss of mails

i) All order(s) for graduates from 2010 are processed within 30 working days after receiving of full payment of your application. Records for graduates prior to 2010 have been archived and may take up to 60 working days to process. Delivery time is not included in processing time.

Please contact Academic Records Team at academicrecords.sg@kaplan.com for application form and more details.