4IR: Building Winning Relationship

Sep. 21, 2021

None

 

Course Objectives

  • Describe and demonstrate the skills required to manage effective stakeholder relationships
  • Understand and use their own emotional intelligence
  • Manage conflict in conversations
  • Demonstrate different influencing behaviours
  • Use a framework to aim for win-win relationships

Course Structure

  • Stakeholder management
  • Important relationships
  • Think win-win
  • Relationship trust – 12 key behaviours
  • Earning trust
  • The push/pull model
  • Influencing style descriptors
  • Your influencing style
  • Assertive communication
  • Saying “No”
  • Addressing issues
  • Reflective learning
  • Personal development
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