Course Objectives
- Describe and demonstrate the skills required to manage effective stakeholder relationships
- Understand and use their own emotional intelligence
- Manage conflict in conversations
- Demonstrate different influencing behaviours
- Use a framework to aim for win-win relationships
Course Structure
- Stakeholder management
- Important relationships
- Think win-win
- Relationship trust – 12 key behaviours
- Earning trust
- The push/pull model
- Influencing style descriptors
- Your influencing style
- Assertive communication
- Saying “No”
- Addressing issues
- Reflective learning
- Personal development