Course Objectives

• Describe and demonstrate the skills required to manage effective stakeholder relationships
• Understand and use their own emotional intelligence
• Manage conflict in conversations
• Demonstrate different influencing behaviours
• Use a framework to aim for win-win relationships

Course Structure

• Stakeholder management
• Important relationships
• Think win-win
• Relationship trust – 12 key behaviours
• Earning trust
• The push/pull model
• Influencing style descriptors
• Your influencing style
• Assertive communication
• Saying “No”
• Addressing issues
• Reflective learning
• Personal development