4IR: Communicating and Influencing

Dec. 06, 2022


Course Objectives

  • Identify behaviours required to build trusted and sustainable relationships
  • Apply a systemic approach to influence and persuasion
  • Understand personal communication styles
  • Frame the conversations to create positive outcomes
  • Identify factors which are shaping the other party’s approach
  • Confidently engage in one-to-one, face-to-face negotiation

Course Structure

  • Professional relationships
  • Model of effective communication
  • Active listening
  • Good questions
  • Communication styles
  • First impression and building rapport
  • Social styles
  • Principles of persuasion
  • Challenging conversations
  • Feedback – Best practices
  • Feedback models – AID & OEPS
  • Embedding your learning
  • Recommended resources to support your development


  • E-Certificate of Completion by Kaplan (will be received within 1-2 working weeks upon course completion)
  • 5 Kaplan Employability Statement (KES) points (only for eligible students)
Register Here