Course Objectives

• Identify behaviours required to build trusted and sustainable relationships
• Apply a systemic approach to influence and persuasion
• Understand personal communication styles
• Frame the conversations to create positive outcomes
• Identify factors which are shaping the other party’s approach
• Confidently engage in one-to-one, face-to-face negotiation

Course Structure

• Professional relationships
• Model of effective communication
• Active listening
• Good questions
• Communication styles
• First impression and building rapport
• Social styles
• Principles of persuasion
• Challenging conversations
• Feedback – Best practices
• Feedback models – AID & OEPS
• Embedding your learning
• Recommended resources to support your development

Rewards

• E-Certificate of Completion by Kaplan (will be received within 1-2 working weeks upon course completion)
• 5 Kaplan Employability Statement (KES) points (only for eligible students)