Course Objectives
- Identify behaviours required to build trusted and sustainable relationships
- Apply a systemic approach to influence and persuasion
- Understand personal communication styles
- Frame the conversations to create positive outcomes
- Identify factors which are shaping the other party’s approach
- Confidently engage in one-to-one, face-to-face negotiation
Course Structure
- Professional relationships
- Model of effective communication
- Active listening
- Good questions
- Communication styles
- First impression and building rapport
- Social styles
- Principles of persuasion
- Challenging conversations
- Feedback – Best practices
- Feedback models – AID & OEPS
- Embedding your learning
- Recommended resources to support your development